The One-Person Bottleneck: What Happens When Critical Knowledge Has No Backup
Every team has one — the engineer who knows how the legacy system actually works, why that cron job runs at 3 a.m., and what the undocumented field in the user schema really means. When that person leaves, the knowledge leaves with them. Here's why that's a structural problem, not a personnel one — and what you can do about it before the exit interview.